Front Desk Agent

Website Qatar Airways

Job Vacancy: Front Desk Agent at Qatar Airways, Qatar

Company: Qatar Airways
Location: Doha, Qatar
Position: Front Desk Agent

Job Description:Front Desk Agent

Qatar Airways is seeking a friendly and professional Front Desk Agent to join our team in Doha, Qatar. The ideal candidate will be the first point of contact for our guests, providing excellent customer service and ensuring a smooth and efficient check-in and check-out process.

Job Responsibilities:

  • Greet and welcome guests in a warm and friendly manner.
  • Assist with the check-in and check-out process, ensuring accuracy and efficiency.
  • Handle reservations, cancellations, and changes in booking.
  • Provide information about hotel services, rooms, amenities, and local attractions.
  • Answer phone calls and respond to guest inquiries promptly.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Maintain accurate records of guest accounts and payments.
  • Coordinate with housekeeping and maintenance to ensure guest requests are fulfilled.
  • Process payments and handle cash and credit transactions accurately.
  • Ensure the front desk area is clean, organized, and presentable at all times.

Education and Qualifications:

  • High school diploma or equivalent.
  • Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office and hotel management software.
  • Ability to remain calm and professional in stressful situations.
  • Fluency in English; additional languages are a plus.

Salary & Benefits:

  • Competitive salary based on experience and qualifications.
  • Comprehensive health and dental insurance coverage.
  • Paid vacation and sick leave.
  • Employee discounts on Qatar Airways flights and services.
  • Opportunities for professional development and career advancement.
  • Supportive and dynamic work environment.


This is an excellent opportunity for a dedicated this job to join Qatar Airways and contribute to providing exceptional service to our guests in Doha, Qatar. If you have the necessary skills and experience, we encourage you to apply.

How to Apply: Front Desk Agent

Interested candidates can apply by submitting their resume and a cover letter to Please include “Front Desk Agent Application – Doha” in the subject line.

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FAQs: Front Desk Agent

1. What are the working hours?
This Job typically works in shifts, including nights, weekends, and holidays, to provide 24/7 coverage.

2. Is previous experience necessary?
Previous experience in a similar role is preferred but not mandatory.

3. Are there opportunities for career advancement?
Yes, Qatar Airways offers various professional development programs and opportunities for career growth within the company.

4. What is the application process?
The application process involves submitting your resume and cover letter. Shortlisted candidates will be contacted for an interview.

Join Qatar Airways and be part of a team that values excellence, customer service, and professionalism in Doha, Qatar.

To apply for this job email your details to

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