Guest Relation Assistant

Website JW Marriott Marquis Hotel Dubai

Hotel & Hospitality Jobs

Job Vacancy: Guest Relation Assistant at JW Marriott Marquis Hotel, Dubai, UAE

Company: JW Marriott Marquis Hotel, Dubai
Location: Dubai, United Arab Emirates
Position: Guest Relation Assistant

Job Description: Guest Relation Assistant

JW Marriott Marquis Hotel, Dubai is looking for a friendly and professional Guest Relation Assistant to join our prestigious team. The Guest Relation Assistant will be responsible for ensuring that our guests have an exceptional experience from arrival to departure, providing personalized services to meet their needs and preferences.

Job Responsibilities:

  • Greet and welcome guests upon arrival with a warm and friendly demeanor.
  • Assist guests with check-in and check-out processes, ensuring a smooth and efficient service.
  • Address and resolve guest complaints and concerns promptly and courteously.
  • Provide information about hotel facilities, services, and local attractions.
  • Coordinate with other departments to fulfill guest requests and ensure satisfaction.
  • Maintain accurate records of guest interactions and preferences.
  • Handle special guest requests such as room upgrades, special occasions, and VIP services.
  • Conduct regular inspections of guest rooms to ensure they meet hotel standards.
  • Assist in managing guest feedback and implementing improvements.
  • Promote hotel amenities and services to enhance the guest experience.
  • Ensure compliance with hotel policies, procedures, and standards.

Education and Qualification:

  • High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
  • Previous experience in guest relations or a similar role in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using hotel management software and MS Office.
  • Multilingual abilities are a plus.
  • Professional appearance and demeanor.

Salary & Benefits:

  • Competitive salary based on experience and qualifications.
  • Health and dental insurance coverage.
  • Opportunities for career advancement and professional development.
  • Employee discounts on hotel stays, dining, and services.
  • Paid time off, including vacation and sick leave.
  • Supportive and dynamic work environment.


The job role at JW Marriott Marquis Hotel Dubai is a fantastic opportunity for a motivated individual who is passionate about hospitality and guest satisfaction. Join our team and contribute to creating memorable experiences for our guests.

How to Apply: Guest Relation Assistant

Interested candidates can apply by submitting their resume and a cover letter to the JW Marriott Marquis Hotel Dubai careers portal here. Please include “Guest Relation Assistant Application” in the subject line.

Also Apply: New Jobs In Dubai Airport

FAQs: Guest Relation Assistant

1. What are the working hours?
Typical working hours are from 9:00 AM to 6:00 PM, with flexibility required for weekends and holidays.

2. Is previous experience required?
Yes, previous experience in guest relations or a similar role in the hospitality industry is required.

3. What is the application process?
Submit your resume and cover letter online. Shortlisted candidates will be contacted for an interview.

4. Are there opportunities for career advancement?
Yes, JW Marriott Marquis Hotel Dubai offers various training and professional development programs for career growth.

Join JW Marriott Marquis Hotel, Dubai and be a part of a world-class hospitality team. We look forward to welcoming you to our family.

To apply for this job email your details to

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