Guest Relation Officer

Website ROSHN l روشن

Job Vacancy: Guest Relation Officer at ROSHN l روشن, Saudi Arabia

Company: ROSHN l روشن
Location: Riyadh Region, Saudi Arabia
Position: Guest Relation Officer

Job Description: Guest Relation Officer

ROSHN l روشن is seeking a personable and dedicated Guest Relation Officer to join our team in the Riyadh Region, Saudi Arabia. The ideal candidate will be responsible for providing exceptional service to guests, ensuring their needs are met and their experience is memorable.

Job Responsibilities:

  • Greet and welcome guests warmly, providing them with a friendly and professional first impression.
  • Handle guest inquiries and complaints promptly and effectively.
  • Provide information about the company’s services, facilities, and attractions in the surrounding area.
  • Coordinate with various departments to fulfill guest requests and ensure their satisfaction.
  • Maintain an up-to-date knowledge of the company’s offerings and local attractions.
  • Assist guests with check-in and check-out procedures.
  • Ensure that all guest interactions are handled with the highest level of hospitality and professionalism.
  • Keep detailed records of guest interactions, preferences, and special requests.
  • Follow up with guests during their stay to ensure they are satisfied with their experience.
  • Prepare and distribute welcome kits and other informational materials to guests.

Education and Qualifications:

  • High school diploma or equivalent; a degree in hospitality management is a plus.
  • Proven experience as a Guest Relation Officer or similar role in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in MS Office Suite.
  • Ability to work flexible hours, including weekends and holidays.
  • Fluency in English; knowledge of Arabic is highly desirable.

Salary & Benefits:

  • Competitive salary based on experience and qualifications.
  • Comprehensive health and dental insurance.
  • Paid vacation and sick leave.
  • Employee discounts on company services.
  • Opportunities for professional development and career advancement.
  • Supportive and dynamic work environment.


This is a wonderful opportunity for a dedicated this job to join ROSHN l روشن and contribute to creating memorable experiences for our guests in the Riyadh Region. If you have the necessary skills and passion for hospitality, we encourage you to apply.

How to Apply: Guest Relation Officer

Interested candidates can apply by submitting their resume and a cover letter to Please include “Guest Relation Officer Application – Riyadh” in the subject line.

Also Apply: Jobs Open For Majid Al Futtaim Group

FAQs: Guest Relation Officer

1. What are the working hours?
Guest Relation Officers typically work in shifts, including weekends and holidays, to provide 24/7 guest support.

2. Is previous experience necessary?
Yes, previous experience in a similar guest relation role is required.

3. Are there opportunities for career advancement?
Yes, ROSHN offers various professional development programs and opportunities for career growth within the company.

4. What is the application process?
The application process involves submitting your resume and cover letter. Shortlisted candidates will be contacted for an interview.

Join ROSHN l روشن and be part of a team that values excellence, hospitality, and professionalism in the Riyadh Region, Saudi Arabia.

To apply for this job email your details to

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