Healthcare Customer Service Representative – Alorica
Healthcare Customer Service Representative Jobs – USA | Alorica
Healthcare Customer Service Representative: Alorica, one of the leading global providers of customer experience and business process outsourcing (BPO) solutions, is hiring Healthcare Customer Service Representatives across the United States. If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, this role offers excellent pay, benefits, and the chance to make a difference in patients’ lives.
Healthcare Customer Service Representative
Job Details
As a Healthcare Customer Service Representative at Alorica, you’ll support patients, insurance members, and healthcare providers by:
- Answering inbound calls and responding to inquiries related to health plans, medical claims, and benefits.
- Assisting members with billing issues, eligibility verification, and enrollment.
- Documenting all interactions accurately to ensure compliance with company and government standards (HIPAA).
- Escalating complex issues to the appropriate departments for resolution.
- Delivering high-quality, empathetic service to every caller.
This position is ideal for individuals who are patient, detail-oriented, and capable of navigating computer systems quickly while providing exceptional customer support.
Requirements
Alorica seeks candidates who are motivated to learn and thrive in a service-focused role. Basic requirements include:
- High school diploma or GED (college degree preferred but not required).
- Excellent communication skills in English, both spoken and written.
- Basic computer literacy, including proficiency with email, chat systems, and data entry.
- Customer service or call center experience is helpful, especially in a healthcare setting, but training is provided for entry-level candidates.
- Ability to handle confidential information and comply with HIPAA guidelines.
- Flexibility to work evenings, weekends, and holidays as needed.
Salary and Benefits
Alorica offers competitive compensation and benefits for Healthcare Customer Service Representatives. While pay may vary by location and experience, you can typically expect:
- Hourly wages from $ 25 to $39 per hour, with performance-based bonuses.
- Paid training to prepare you for the role.
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Paid time off (PTO) including vacation, sick leave, and holidays.
- Employee discounts, wellness programs, and internal career advancement opportunities.
How to Apply: Healthcare Customer Service Representative
Starting your career as a Healthcare Customer Service Representative with Alorica is simple:
- Visit the Alorica Careers website at www.alorica.com/careers.
- Use the search bar to find “Healthcare Customer Service Representative – USA” job listings.
- Choose your preferred location or remote role, then click “Apply Now.”
- Create an applicant profile, upload your resume, and submit your application.
- If shortlisted, you’ll complete an interview process and any required assessments before receiving an offer.
Conclusion
Joining Alorica as a Healthcare Customer Service Representative is an excellent way to combine people skills with a mission-driven career. You’ll help patients and members navigate the often-complicated healthcare system while gaining valuable industry experience. With solid pay, full benefits, and plenty of growth opportunities, Alorica offers a rewarding career path for anyone passionate about customer care and healthcare services.
FAQ
Q1. Do I need prior healthcare experience?
No. Alorica provides full training, though previous customer service experience is helpful.
Q2. Are remote positions available?
Yes, Alorica frequently offers work-from-home roles, depending on location and business needs.
Q3. What is the typical schedule like?
Schedules vary but may include evenings, weekends, or holidays depending on client requirements.
Q4. Is the training paid?
Yes. Alorica provides fully paid training to ensure you’re ready for the role.
Q5. How long does the hiring process take?
The process generally takes 2–4 weeks, depending on interviews and background checks.
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