Retail Operation Manager

  • Full Time
  • Canada

Website The Root Cellar Village Green Grocer

Job Vacancy: Retail Operation Manager at The Root Cellar Village Green Grocer, Canada

Company: The Root Cellar Village Green Grocer
Location: Victoria, British Columbia, Canada
Position: Retail Operation Manager

Job Description: Retail Operation Manager

The Root Cellar Village Green Grocer is seeking an experienced and dynamic Retail Operation Manager to join our team in Victoria, British Columbia. The successful candidate will oversee the daily operations of our retail store, ensuring excellent customer service, efficient operations, and a positive working environment.

Job Responsibilities:

  • Manage daily retail operations, including staff scheduling, inventory management, and customer service.
  • Lead, motivate, and train staff to ensure high levels of performance and morale.
  • Ensure the store is well-stocked, clean, and visually appealing.
  • Monitor sales performance and implement strategies to achieve sales targets and improve profitability.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Oversee cash handling procedures, including cash register reconciliation and bank deposits.
  • Coordinate with suppliers and manage inventory levels to ensure optimal stock availability.
  • Implement and maintain store policies and procedures to ensure compliance with health and safety regulations.
  • Analyze sales data and prepare reports for senior management.
  • Plan and execute promotional events and sales campaigns.

Education and Qualifications:

  • Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
  • Minimum of 3–5 years of experience in retail management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in retail management software and MS Office.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of inventory management and merchandising techniques.

Salary & Benefits:

  • Competitive salary based on experience and qualifications.
  • Comprehensive health and dental insurance.
  • Paid vacation and sick leave.
  • Opportunities for professional development and career advancement.
  • Employee discounts on store products.
  • Supportive and collaborative work environment.


This is an exciting opportunity for a motivated and experienced Retail Operation Manager to join The Root Cellar Village Green Grocer. If you have the skills and passion for retail management, we encourage you to apply and contribute to our mission of providing fresh, locally-sourced products to the community.

How to Apply: Retail Operation Manager

Interested candidates can apply by submitting their resume and a cover letter to Please include “Retail Operation Manager Application – Victoria” in the subject line.

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FAQs: Retail Operation Manager

1. What are the working hours?
Typically, working hours are from 9 AM to 6 PM, with flexibility required to meet store needs.

2. Is previous retail management experience necessary?
Yes, a minimum of 3–5 years in a similar role is required.

3. Are there opportunities for career advancement?
Yes, The Root Cellar Village Green Grocer offers various professional development programs and opportunities for career growth within the company.

4. What is the application process?
The application process involves submitting your resume and cover letter. Shortlisted candidates will be contacted for an interview.

Join The Root Cellar Village Green Grocer and be part of a team that values quality, customer satisfaction, and community engagement in Victoria, British Columbia.

To apply for this job email your details to

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