Customer Service Call Center
📞 Customer Service / Call Center Executive – Job Vacancy at PERSOLKELLY Singapore Pte Ltd | Singapore 🇸🇬 | Customer Service Call Center
Company: PERSOLKELLY Singapore Pte Ltd
Location: 50 Raffles Place, #07-01 Singapore Land Tower, Singapore 048623
Position: Customer Service / Call Center Executive | Customer Service Call Center
Job Type: Full-Time | On-Site / Hybrid Available
Industry: Staffing & Recruitment / Customer Service
Salary: SGD 2,300 – SGD 3,000 per month
Benefits: Performance Bonus, Medical Insurance, Annual Leave
Customer Service Call Center
📝 Job Description
PERSOLKELLY Singapore, one of Asia-Pacific’s leading HR service providers, is looking for Customer Service / Call Center Executives to join our client-facing support team. You will be the first point of contact for customers, handling inbound calls and providing information, assistance, and solutions in a professional and courteous manner.
This is an excellent opportunity for candidates passionate about customer experience, communication, and problem-solving in a dynamic environment.
🎯 Job Responsibilities
- Answer inbound customer calls and respond to inquiries in a timely manner
- Provide accurate product/service information to customers
- Handle complaints, troubleshoot issues, and escalate complex cases when necessary
- Record and update customer interactions in CRM systems
- Follow up on unresolved issues to ensure resolution and customer satisfaction
- Maintain knowledge of company services, promotions, and policies
- Meet daily, weekly, and monthly KPIs (calls handled, resolution rate, etc.)
- Support cross-functional teams when required (email support, live chat, etc.)
🎓 Education & Qualifications
- Minimum GCE ‘O’ Level or Diploma in any discipline
- Prior experience in a call center or customer service environment is preferred
- Strong verbal communication skills in English (additional languages are a plus)
- Familiar with Microsoft Office and CRM tools
- Patient, empathetic, and a good listener
- Able to work on rotational shifts, including weekends/public holidays (if required)
💰 Salary & Benefits
- Monthly Salary: SGD 2,300 – SGD 3,000
- Performance-based incentives and bonuses
- Medical and dental insurance
- Paid annual and medical leave
- Career progression within a multinational organization
- On-the-job training and development
📩 How to Apply: Salary: SGD 2,300 – SGD 3,000 per month
📧 Send your resume to: apply@persolkelly.com.sg
🌐 Visit: www.persolkelly.com.sg
📍 Walk-ins not accepted. Only shortlisted candidates will be contacted.
❓FAQs
Q: Is prior experience required?
👉 Preferred, but fresh graduates with good communication skills are welcome.
Q: Are shifts flexible?
⏰ Some roles require rotational or weekend shifts. Details provided upon interview.
Q: Can foreigners apply?
🌍 Yes, with valid work authorization or permit.
Join PERSOLKELLY Singapore and build a rewarding career in customer service—apply today!
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