Role in Front office

Job Vacancy: Front Office Role at Emaar, Dubai, United Arab Emirates

Company: Emaar
Location: Dubai, United Arab Emirates
Position: Front Office Role

Job Description: Role in Front office

Emaar is seeking a personable and professional individual to join our team in the Front Office role. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming and seamless experience. This role is critical in upholding Emaar’s reputation for exceptional customer service and luxurious hospitality.

Job Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Handle check-ins and check-outs efficiently, ensuring all procedures are followed accurately.
• Provide guests with information about hotel services, amenities, and local attractions.
• Address and resolve guest complaints or concerns promptly and professionally.
• Answer phone calls, emails, and other communications in a courteous and timely manner.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Assist with reservations and manage room assignments.
• Uphold the highest standards of cleanliness and organization in the front office area.
• Follow Emaar’s policies and procedures, including safety and security protocols.

Education and Qualifications:

• High school diploma or equivalent; a degree in Hospitality Management is a plus.
• Previous experience in a front office or customer service role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in English; knowledge of additional languages is an advantage.
• Strong organizational and multitasking abilities.
• Proficient in MS Office and hotel management software.
• Positive attitude and professional appearance.

Salary & Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive health and dental insurance.
• Paid vacation and sick leave.
• Opportunities for career advancement and professional development.
• Employee discounts on Emaar properties and services.
• Accommodation and transportation allowances.

Conclusion:

This is an exceptional opportunity for individuals passionate about hospitality and customer service. If you are dedicated to providing top-notch service and thrive in a dynamic environment, we encourage you to apply.

How to Apply: Role in Front office

Interested candidates can apply by submitting their resume and a cover letter to hr@emaar.ae. Please include “Front Office Application – Dubai” in the subject line.

Also Apply: Carpenter

FAQs:

1. What are the working hours?
Front Office employees typically work in shifts, covering a 24-hour period, including weekends and holidays.

2. Is previous experience necessary?
Yes, previous experience in a front office or customer service role in the hospitality industry is preferred.

3. Are there opportunities for career advancement?
Yes, Emaar offers various professional development programs and opportunities for career growth.

4. What is the application process?
The application process involves submitting your resume and cover letter. Shortlisted candidates will be contacted for an interview.

Join Emaar and be part of a team that sets the standard for luxury and excellence in the hospitality industry in Dubai.